Having a powerful system doesn’t guarantee strong collections. We often see 6–10% revenue leakage even in well-configured Epic environments.
Where Does It Come From?
Charge capture delays (2–4 days)5–7% revenue impact
Underutilized work queues15–20% productivity loss
Denial rates still at 6–9%Despite automation
Result: AR stretches beyond 40–45 days, and for large groups, millions in revenue sit delayed or uncollected.
Because the system is robust. But execution isn’t always aligned.
A Recent Example
We recently assessed an Epic-based setup:
- ~$2M+ aged AR
- 20–30% recovery opportunity identified within 90 days
Epic doesn’t limit performance. Operational discipline does.
If your numbers feel “within range,” there’s a strong chance revenue is being normalized as loss.
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